BIIAB Level 2 - Introduction to Licensed Retail Operations
Designed for those new to running, or looking to run, licensed retail premises
Covers the areas of management responsibility that are essential to run a licensed retail business successfully. Including: stock control, employment law, financial management, marketing and merchandising, staff recruitment & training
Successful completion of the BIIAB Level 2 Introduction to Licensed Retail Operations can be utilised as a base from which to progress to the BIIAB Level 3 Advanced Certificate in Licensed Hospitality and/or the BIIAB Level 3 Diploma in Licensed Hospitality.
The Introduction to Licensed Retail Operations consists of 13 sections:
- cash security and stock control
- catering
- customer service
- employment law
- financial management
- gaming and machine income
- health and safety at work
- management of internal and external areas
- management of staff
- marketing and merchandising
- product knowledge & drinks service
- staff recruitment & training
- trade description
- weights & measures.
The BIIAB Level 2 Introduction to Licensed Retail Operations is assessed by short, closed book examination which uses multiple-choice questions. The course usually comprises of three or more days of training. Comprehensive support material is also made available
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